Introduction
Tundra-puffin ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tundra-puffin.com or engage with our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email address, service interest, message content)
- Subscribe to communications
- Engage with us through email correspondence
- Participate in research or surveys
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested services
- To send relevant communications about our services
- To improve our website and user experience
- To analyze website usage and trends
- To protect against fraudulent or unauthorized activity
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Consent: When you have given explicit consent for a specific purpose
- Contract: When processing is necessary to fulfill a contract with you
- Legitimate Interest: When we have a legitimate business interest that does not override your rights
- Legal Obligation: When we are required by law to process your information
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our website and conducting our business, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of others
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise any of these rights, please contact us using the information provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tundra-puffin
1847 Commercial Drive, Suite 302
Vancouver, BC V5N 4A8
Canada